CUSTOMER SUPPORT | < 2H URGENT RESPONSE
24/7 Customer Support & Response Guarantee
Direct engineering support for Stripe App Marketplace and Shopify B2B merchants.
| Priority Level | What It Covers | Guaranteed Response Time |
|---|---|---|
| P0 Urgent | Account lock/restore webhooks, active Stripe chargeback draft staging, or live checkout holds | Under 2 Hours (24/7) |
| P1 High | PostHog/Segment event connection or Stripe Dashboard Drawer display questions | Under 8 Business Hours |
| P2 Standard | Onboarding walkthroughs, custom grace-period tuning, and quarterly VAT CSV exports | Under 24 Business Hours |
Customer Support: support@revclamp.com •
Security Team: security@revclamp.com •
System Status Check: GET /healthz